Networking Concepts

Test Outline

Administration Backup Client Server Disaster Recovery Documentation Performance Monitoring SNMP/RMON Security Design Architecture Selection Clustering Network Services Redundancy Scenarios Topology selection LAN Topologies Cable limitations Coaxial Cable Coaxial cabling Ethernet Fiber-Optic Logical topologies Max Cable Runs Physical topologies Signal Transmission Strengths/Weaknesses Token Ring Wireless Media Wireless topologies Network Cards Installation Network Devices Coaxial Cable Connection Types Hubs/Repeaters Network Interface Cards Physical Media Routers/Layer 3 switches Switches and bridges Wireless access points Network OS Netware Unix/Linux Windows Network Standards IEEE 802 OSI Model Standard Organizations and the ISO Standards Organizations OSI Model Logical Link Layer Presentation Layer Protocol Stacks AppleTalk IPX/SPX IPv6 Microsoft's IPX TCP/IP TCP/UDP Routing Protocols Distance-Vector Link-State Static TCP/IP Addressing OSI Reference Model Transport Protocols RIP TroubleShooting Analyzers Connectivity Hardware-Related Problems Log files Logging Events Name Resolution Protocol Analyzers Utilities WAN Technologies ATM Frame Relay ISDN SONET X.25 WAN Topologies ATM Frame Relay Packet Switching SONET T-1 Wireless Media x.25

LAN/WAN Communications

Test Outline

IP Addressing AppleTalk Name Resolution AppleTalk Network Numbering AppleTalk Protocols AppleTalk Routing Basics Broadcast and Multicast Addresses Default Gateways IPX FrameTypes IPX Network Numbering Layer 2 Switching and Bridging Layer 2 Layer 3 Layer 3 Switching and Routing Layer 4-7 Quality of Service Registered vs. Private Addresses Routable and Non-Routable Protocols SAP Subnet Masks Variable Subnet Masks Routing Protocols Default Gateways, Static and Dynamic Routing Distance-Vector Protocols IGRP and EIGRP IPX RIP and NLSP Link-State Protocols OSPF, ABR, and ASBR RIP1 vs. RIP2 Troubleshooting Corrupted Routing Tables Mask and Default Gateway Problems Other Troubleshooting Tools: ping, tracert, arp SNMP Applications and Agents WAN Types and Topologies ATM ISDN Point to Point Star, Hub and Spoke, Mesh VPN X.25 and Frame Relay xDSL

TCP/IP Administration

Test Outline

General Knowledge Governing Organizations Internet (TCP/IP) Standards Process IPV6 Notations IPV6 Purpose TCP/IP Model IP Addressing Anatomy of an IP Address CIDR Classes A-E Public and Private Addresses IP Security Attacks Defenses Security Policies Routing Algorithms Protocols The Routing Process Subnetting Calculating Subnets Usage TCP/IP Applications DHCP/Bootp Configuration DHCP/Bootp Function DNS Configuration DNS Function DNS Record Types TCP/IP Suite Ports Protocols Services Sockets Utilities Troubleshooting Connectivity Problems Name Resolution Routing Statistical Monitoring Troubleshooting Tools Disaster Recovery and Planning Test Outline Asset Management Asset Criticality/Ranking Asset Management Process Change Management Interdependencies Inventories Validation Backups and Offsite Storage Data Backup Strategies Data Backup/Storage Process Data Storage Requirements System Backups Communications Communications Processes Communications Systems External Communications Internal Communications Public Relations Disaster Prevention (Avoidance) Access Controls Environmental Controls Power Considerations Prevention Process Essential Concepts and Terminology Audit Requirements Disaster Recovery Plan Benefits Essential Terminology Legal/Contractual Requirements Limitations Of Disaster Recovery Planning Exposure and Risk Analysis Risk Analysis Process Risk Assessment Threat Assessments Time Factors Vulnerability Assessments Planning Fundamentals Crisis Management Documentation Group Formations Human Factors Logistics Planning Process Supplies Utilities Preparation Essentials Plan Test And Evaluation Remediation Activities Training Recovery/Interim Restoration Application Recovery End-User Recovery Network Recovery Recovery Process System Recovery Relocation to Primary Site/Final Restoration Application Restoration End-User Restoration Network Restoration Restoration Process System Restoration Network Security Test Outline Communications Authentication/X.509 Certificates Dial-In Management General Encryption PGP Remote Access and Control Products SSH Firewalls and Gateways General Rules Packet Filters/IPFilt Packet Filters/Router ACLs Proxies/Proxy Servers Proxies/SOCKS Proxies/TIS Toolkit Topologies/Bastion Host Topologies/DMZ Topologies/Dual Homed Gateway Virtual Private Networking/IPSEC Virtual Private Networking/PPTP General Knowledge Authentication/Kerberos and Radius Mail Servers Novell Security Settings Physical Security Policies/Configuration Policies/Passwords Policies/Users System Logging TCPIP/Services/INETD TCPIP/Subsystem Configuration TCPIP/TCPWrappers WinNT Security Settings Intruder Management Denial of Service Denial of Service/Smurf Discovering and Reporting an Intruder Legal Issues Intrusion Detection General Knowledge Host-Based Tools/Tripwire Network-Based Tools Network-Based Tools/TCPDUMP Business Writing Test Outline Business Letters Basic Structure Body Close, Signature, Notations, and Initials Letters That Get Results Reference Letters Other Formats E-Mail Memos, Short Notes, & Faxes PowerPoint Presentations Proposals Reports, Business Plans Principles of Organization Expressing Ideas Getting Started Miscellaneous Style, Mood, Active or Passive Voice, & Person Rules of Grammar Miscellaneous Parts of Speech (adj,adv, etc.) Possessives Pronoun Use Punctuation Sentence Structure Subject-Verb Agreement Verb Usage Spelling Common Errors Plurals Simple & Compound Nouns Suffixes & Prefixes Style & Tone Positive Communication Understanding Your Reader Vocabulary Homonyms, Antonyms, & Synonyms Jargon, Euphemisms, Overworked Words, & Slang Use of Dictionary, Thesaurus, & Spellchecker Words often Misused Telephone Etiquette Test Outline Answering Phones Closing Identification Opening Communication Barriers Caused by Receiver Caused by Sender Fundamentals Message Delivery Customers Handling Customers Irate Customers Types Equipment and Terminology Background Noise Customer Service Policies and Procedures Proper Use Handling the Call Problem Identification Resolution Restating Listening Active Barriers to Effective Listening Developing Listening Skills Passive Professionalism Appropriate Language Placing on Hold Taking Messages Transferring Calls Telephone Equipment Background Noise Telephone Personality Attitude Quality Voice Volume Cisco Router Fundamentals Test Outline Design Concepts Availability Networking Topologies Scalability Network Communications Addressing Concepts OSI Route determination Network Management and Monitoring Cisco management applications FCAPS SNMP Network Security Access lists Firewalls and IDS NAT VPN Routed Protocols TCP/IP - addressing TCP/IP - configuration TCP/IP - model and protocols Routing Protocols BGP Concepts IGRP/EIGRP OSPF RIP/RIPv2 Troubleshooting IOS commands Managing IOS software and configuration Memory, interface, and processor issues WAN Technologies ATM configuration Connectivity Frame Relay configuration VPN with Windows Test Outline Fundamentals DSL/Cable Firewalls IP Addressing Implementation Basic Architecture Deployment Issues Intranets Models, Modes, & Layers Remote Access/Extranets Requirements Service Provider Dependency Maintenance Auditing - Users Policies Traffic Management Troubleshooting Protocols DHCP and NAT IP Multicast RADIUS VoIP/FoIP Security Auditing - Security Scans Data Integrity Encryption User Rights User Verification Check Point Firewall-1 NG Administration Test Outline Audits INSPECT Logs and Log Review Port Scan Authentication Client Authentication General Knowledge Session Authentication User Authentication Core Concepts Basic Knowledge Commands Configuration System Requirements FW-1 Installation/Architecture Architecture Installation Modules FW-1 Management Encryption Network Objects Resources Services High Availability Implementing Planning and Architecture State Syncronization Network Address Translation Hide Mode Translation Implementation Static Mode Translation Performance Tuning Memory and CPU Performance Monitoring Rule Optimization Security Policy/Rule Base Configuration Implicit Rules Rule Base Network Monitoring Test Outline Architecture and Terminology Devices, Network Elements, Agents, and Proxies ISO Network Management Model Network Management Protocols and Communications Network Management Systems, Element Managers Operating Systems Other Monitoring and Troubleshooting Tools Ping, Tracert, Route, etc. Protocol Analyzers Syslog Telnet and Command Line Interfaces RMON Background, Components, and Commands RMON Agents and Probes RMON and RMON1 Background RMON Groups SNMP Background, Components, and Commands Management Information Base (MIB) SNMP Security SNMPv1 and SNMPv2 Interoperability Structure of Management Information System Design and Implementation Commercial NMS Platforms Element Managers Event Correlation and Root-Cause Analysis Network Device discovery and Topology Mapping Specialized Management Packages Using SNMP and RMON Tools Accounting Management Configuration Management Fault Management Performance Management Security Management Unix Administration (General) Test Outline Communications Internet Mail Devices Concepts Installation Remote Shared File Systems Backups Mounting and Unmounting Types Files File Ownership and Permissions Types vi editor General Principles The System Administrator's Job Wizardry Managing System Resources Administrative Commands Managing Disk Space Usage Monitoring System Load and Memory Optimization Process Queues Processes Process Control Process Types and Attributes Security Concepts Logs Network Security Password Files Processes Shell Scripts Commands Concepts Startup and Shutdown Initialization Scripts Shutdown Startup Scripts TCP/IP Network DNS Resolution/Routing Firewalls Host Files Managing the Network Network Security UDP Concepts Troubleshooting Applications Processes User Accounts Device Access Groups User Accounts and Profiles MS Windows Server 2003 Administration Test Outline Active Directory Configuring Directory Services Directory Services Terminology Domain Administration Domain Planning Domains and Forest Structures Disks and File Systems Administering File Systems, Shares, and DFS Advanced Disk Management Distributed and Remote File Systems File Systems, Replication, and Fault Tolerance Shadows Copies Installation Basic Attended and Unattended Installation Remote Installations Service Replication Upgrading from Windows 2000 Upgrading from Windows NT Maintenance Disaster Recovery Server Optimization Software and Updates Storage Migration Planning and Deployment Preparing a Recovery Plan Preparing for Migration Troubleshooting the Migration Networking Network Administration Network Configuration Network Design Considerations Network Protocols Security Configuring Security Group Policies Security and Kerberos Security Design Considerations Server Administration Command Prompt Components and Capabilities Remote Access Service Administration Remote Desktop for Administration Users, Groups, and Profiles Server Configuration Clustering Email Services IIS 6.0 Print Services Remote Access Services Server Roles Terminal Services Troubleshooting Bootup failure Client and Connectivity Problems Network Problems Permissions Print Services Problems